New Customer Experience Platform Provides Total Transformation

New Customer Experience Platform Provides Total Transformation2018-02-23T09:22:51+00:00

Project Description

New Customer Experience Platform Provides Total Transformation

A multi-billion provider of optical technology and test / measurement company needed a single system to support their entire opportunity to order to renewal cycle.

Learn how Keste was able to create a new, integrated customer experience platform that leveraged the company’s decades – long investment in Oracle technologies.  This game changing, fully-secure solution modernized both data centers and applications, while:

  • Redesigning processes around CPQ in Oracle EBS.
  • Integrating a new quote management process between Oracle EBS and Salesforce.
  • Creating a new, full-secure portal around quoting, contract pricing and management.

The results have been amazing, with an increase in annual sales of $3 million.

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