Service Cloud

Modern Service Solutions for the Digital Business

Keste creates digital service solutions that help you improve and streamline customer service while providing your customers the ability to resolve issues whenever and where ever works best for them. Our next-generation Service Cloud solutions deliver:

  • Omni-channel capabilities (phone, email, social media, apps, or any other channel)
  • Access to the answers your customers need to solve problems
  • Flexible channels that let customers resolve issues on their own terms and timeline
  • Management insights that enable you to continuously improve service levels

Keste’s Salesforce consulting team will work with all your major stakeholders throughout the entire solution development lifecycle to:

  • Translate your vision into a manageable solution by combining our industry knowledge with our deep knowledge of Salesforce applications, platform and other solution offerings
  • Deliver high-quality solutions quickly, by leveraging our iterative deployment methodology toolset and past experience
  • Fully integrate Service Cloud with all other critical systems (CRM, marketing automation, order management, quoting, etc) leveraging our proven integration expertise and tools