Telecommunications Service Ordering (TSO)
Dynamic Service Ordering (DSO)

Dynamic changes in service delivery are ever present, whether they are based on end customer needs, or the continuous evolution of products and service offerings.

Keste enables accurate, Dynamic Service Ordering (DSO) by configuring from the end customers’ current configuration. Keste integrates the configurator and the order processes based on current customer product knowledge, leveraging Installed Base as the centralized customer install knowledge repository.

Keste’s dynamic service delivery solutions are based on Oracle’s Telecommunications Service Ordering (TSO) offering. Keste has proven repeatedly the effectiveness and performance of TSO as a universal basis for true DSO across multiple industries.

With dynamic service in place, companies are equipped for the service economy, and maximize revenues and delivery on a constant basis. Simply put, DSO provides accurate knowledge of what has been sold and implemented, what crossell/upsell opportunities are available, and how to migrate customers with changes in the service. Ultimately, you can provide excellent service because the knowledge is in place.

Keste delivers DSO leveraging the Installed Base as the repository and integrating order management and Configurator to create a 360-degree view and processes for service delivery.