What if “Tell me what you want, what you really, really want” wasn’t just a catchy plea from the 90s group, Spice Girls, but instead sort of a magic capability that you could tap into when it comes to understanding your customers’ needs? As you contemplate what it means to fully embrace digital transformation – [...]
Maximize B2B Sales with Oracle As B2B consumers continue to expect B2C-level experiences, every department of your organization must be equipped to make digital commerce as frictionless as possible—from the back office (inventory, customer records and service logistics) to your front office (sales). Service teams need technology that enables customers to interact when they want, [...]
How to Keep SKU Proliferation in Check You’ve felt this: In an effort to meet customer demand and increase sales, you find yourself adding more and more items (SKUs) to your inventory. You’re forced to keep these in-stock, even the slow-moving products, so that you can deliver quickly if someone places an order. This results [...]
Digital transformation has created an entirely new set of expectations and demands for B2B and B2C sales. Regardless of how simple or complex your sales flowchart is, ultimately, the sales experience itself has become just as critical as the quality of the goods being sold. Buyers just don’t have the patience to accept a less [...]
Join Keste at this year’s Modern CX conference to learn how to harness the power of the cloud to improve customer experience! Meet us at our kiosk where we’ll be sharing our extensive experience in : Customer Experience CPQ Cloud integrations Mobility Customer experience is a growing and vital concern for many businesses. About 92% of customers [...]
Communication has become a key part in any business, whether it be between employees, partners or customers. With the rise of social media and internet enabled devices, online communication has become crucial to business relationships. There are two categories of relationships that businesses are required to nurture in order to succeed: those within the company [...]
Shortened product life cycles and heightened customer demands have increased the complexity of the supply chain. From cars to containers, food to skin care, manufacturers and sellers are under constant pressure to speed up product development and shipping. The solution is a flexible, smart supply chain management system which can adjust to fluctuating needs. However, [...]
The blurring of technology into everyday living has become the norm, forcing a transformation in the way that companies communicate and do business. Things such as mobile computing, social networking, and the prevalence of cloud services are invading and taking over society. Want to survive (let alone thrive)? Better take advantage of the new technology [...]
Do you speak Cloud? If not, you better start because the cloud is truly one of the fastest growing places to work in technology. But really, what is this mysterious thing and why is it so important? At the most basic level, cloud computing is internet-based computing on demand. While it has actually been around [...]
We live in a digital world where everyday relationships are formed, strengthened, and sustained online. This is now true for both individuals and for businesses; simply put, in today’s digital environment one needs to interact with the online community in order to succeed. You have to be seen, heard, and able to react. As a [...]