Enterprise Mobility Improves Customer Service and Retention

This leading aviation repair company was looking for a way to speed up service during “aircraft-on-ground” (or AOG) events. To address this, they established an around-the-clock, fast-response command center in 2010. However, customers needed to be able to easily contact this center, and the center’s representatives needed tools to effectively support customers during the service call process.

The company realized a mobile platform would be the most effective way to provide the level of support representatives needed and customers demanded.

Keste was called in to rapidly create and deploy the mobile app —built on Oracle’s Application Development Framework (ADF) Mobile platform. This app makes it easier for customers to register aircraft, report AOG issues, approve work orders, as well monitor the repair status of their engines.