The global leader in aerospace manufacturing prides themselves in their design and manufacturing expertise, but they are animate that they are not a software company. This was evident in their homegrown legacy systems which consisted of an immense 13 enterprise resource planning systems (ERP) for their 19 global locations.
Global technology silos led to each site having their own processes, and it made quoting extremely complex. Each manufacturing site required their own quote, and if a customer’s request listed products from multiple manufacturing sites (which was common), multiple quotes needed to be created.
Additionally, a lack of connectivity and standardization created a drove of problems across their sales and service operations. Reps were required to utilize intricate, spreadsheet-based quoting processes for their millions of product offerings, making for a lengthy process. Approvals were conducted manually, and unnecessary errors and delays were frequent. And, reporting was also difficult, inhibiting their ability to forecast properly.