Project Description

Service Cloud Integration Adds Additional Revenue Stream

Service Cloud Integration Adds Additional Revenue Stream

Multi-billion dollar test, measurement, and optical technology company’s disparate front and back office systems weren’t communicating effectively and needed to be integrated in order to improve service case handling.

Keste leveraged multicloud technologies to deliver an integration solution that helped our customer:

• Provide better report metrics
• Significantly reduce the amount of time to resolve a case and Average Handle Time (AHT)
• Greatly increase the number of first call resolutions
• Improve customer service ratings
• Provide 24×7 support to their customers

Download the Case Study