Seamless Omnichannel Experiences that Engage
- Current quoting, order and delivery processes are complex and time-consuming
- Lack of integration between front-end sales, order fulfillment and customer service
- Lack of agility and scalability to prepare for future growth
- Providing a solid customer experience and keeping the end customer engaged
- Inability to benefit from new applications and technology due to outdated platforms and tools
Confronted by an astute, smartphone-toting consumer looking for a seamless, personalized customer experience across a variety of platforms, savvy retailers and distributors are using emerging technologies to modernize and integrate platforms that will align sales engines and supply chains with customer expectations.
“Keste has been a strategic partner for years and has always delivered excellent solutions. Whether partnering on a transformational project where they provide strategic roadmap guidance and project delivery, or an Oracle EBS stack and SOA implementation where they provide development expertise, Keste has provided a solid foundation for our technology future…”
– CIO, Leading Cosmetics, Nutrition and Direct Sales Business
Keste’s Retail & Distribution Solutions
Keste has delivered complete, highly integrated, industry-proven solutions that allow retailers and distributors to:
- Provide a single platform to capture orders from digital e-commerce, teleshopping and brick and mortar
- Streamline order fulfillment, tax calculations, automate invoicing, promotion rollouts and field management
- Utilizing AI to complete new level of personalization to the shopping experience that drives growth and orchestrate real-time marketing campaigns
- Provide customers the ability to leverage modern cloud platforms to innovate, adapt and integrate with 3rd party apps
- Created and implemented a modernization strategy to integrate multiple systems enabling data to be synchronized at lightning speed
Retail companies face a variety of IT challenges, including customer experience and engagement, order-to-delivery, and expanding operations. Agile and responsive enterprise solutions are needed to enable these organizations to maximize their resources and expand their presence. These organizations have the need for more innovative ways to access and leverage new technology for smarter decisions and business models while reducing costs.
Retail & Distribution
- We consistently provide seamless, end to end integration to enable businesses to improve the customer and/or partner experience, sales process and distribution.
- Expertise across a variety of platforms and applications with in-depth industry experience providing personalized, omnichannel shopping and service experience for their customers and partners.
- We transform and optimize operations to improve performance and operational efficiency.
- We modernize IT infrastructure to support global growth.
Keste solutions enable our Retail customers to achieve:
- Omni-channel engagement
- In-store Experience and Engagement
- Mobile/Beacon/Marketing Automation
- Digital Payment/Assistance
- Sensors and Robotics for store/warehouse