Project Description

Hybrid Cloud Portal Solution Transforms the Customer Experience

Transform Customer Experience with a Hybrid Cloud Solution

With multiple systems being used to house a variety of different data – from customer intelligence to product details to service records to warranty information, an overall lack of visibility and self service functionality resulted in a bad customer experience.

A billion dollar life sciences company integrated on-premises and cloud systems through a unified portal solution — and added nearly 10,000 new subscribers in the first 2 months after implementation.

Our solution leveraged Oracle WebCenter Portal and SOA Suite to provide intuitive, secure, role-based access to support both data and self-service tools.

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