Our client is a major electronics manufacturer, producing personal computer and mobile accessories including keyboards, mice, microphones, game controllers, webcams, home and computer speakers, headphones, and wireless audio devices. They were looking for a solution that would improve collaboration and customer support. Some of the key goals were to implement a customized Community Cloud that included the following features:
- Lightning Platform Custom Interface
- Customer Communities
- Service Cloud Live Agent with Multi-Language Support
- Omnichannel Support
- Enhanced Moderation and Administrative Controls
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