Project Description

Community Cloud Improves Collaboration and Customer Support

Our client is a major electronics manufacturer, producing personal computer and mobile accessories including keyboards, mice, microphones, game controllers, webcams, home and computer speakers, headphones, and wireless audio devices. They were looking for a solution that would improve collaboration and customer support. Some of the key goals were to implement a customized Community Cloud that included the following features:

  • Lightning Platform Custom Interface
  • Customer Communities
  • Service Cloud Live Agent with Multi-Language Support
  • Omnichannel Support
  • Enhanced Moderation and Administrative Controls

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