Project Description

Accelerate Complex Quoting with CPQ

Arconic is an American S&P 500 corporation specializing in lightweight metals engineering and manufacturing. Their products are used worldwide throughout industries including aerospace, automotive, commercial transportation, and defense, but inefficient order configuration and quoting processes were threateneing their position as a forerunner in an increasingly competitive industry.

Challenge:

  • With 19 item-specific global product and manufacturing facilities, Arconic needed an intelligent system for pushing error-free order configurations to the  right facility at the right time
  • Slow, spreadsheet-based, error-ridden quoting process hampered productivity and caused user and customer frustration
  • Manual approval processes were slow and resulted in unnecessary delays
  • Poor reporting capabilities led to forecasting that was ineffective and untrustworthy

Solution:

Arconic chose to focus on its future with a user and customer-first approach to ordering:

  • Reduce time-to-quote from weeks to hours with a streamlined, automated Configure Price Quote (CPQ) solution
  • Speed up access to customer and product information by integrating  thirteen  separate  backend  ERP  systems  to support intelligent, automated price and past order lookup
  • Optimize  manual  processes, including automation of approval workflows and manufacturing facility assignments
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