Global Technology Leader Differentiates with Superior Customer Support
Customers have high expectations around online experiences – especially when it comes to technology products – and when they can’t easily find the information they need they’re quickly turned off. Our client knew that superior customer support was lacking in their industry, and that by providing customers with excellent experiences they could capitalize on a key differentiator.
With Keste’s help, our client improved collaboration, reduced costs, and opened up new lines of communications with their customers. Now support can be delivered exactly when and where customers want it — whether it’s by chat, user forums, calls or email. Even better, inbound service call volume fell by 20% and technology costs dropped significantly.